In these booking Terms and Conditions, “you” and “your” means all the persons on the booking (including anyone who is added or substituted at a later date). “We” and “us” means Cooper Residential S.L. All bookings are made subject to these booking Terms and Conditions.

Bookings can be made by completing the online booking form and following the on screen instructions.

Once we receive your booking form and booking deposit, subject to availability, confirm your stay by issuing a confirmation invoice by e-mail. This invoice will be sent to the party leader. Please check the invoice carefully as soon as you receive it. Contact us immediately If any information which appears on the document is incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within five working days of sending it out.

Any accommodation booking is only for the use of the clients named or numbered on the Booking form and any subletting, sharing, over occupation or assignment is prohibited.

In order to confirm your booking, a deposit of 25% of the total cost (or full payment if booking within 42 days of arrival) must be paid.

The balance cost of your stay must be received by us not less than 42 days prior to departure (or at the time of booking if this date is passed). This date will be shown on your confirmation invoice. If you have not paid in full or on time we reserve the right to treat your booking as cancelled by you. In this case, the cancellation charges set out in clause 5 below will be payable.

You must pay a security deposit of £200 on or before your arrival. The cost of any damage to the property, or to any items, in/or at the property, caused or any services incurred by you or any member of your party (for example telephone calls) will be deducted by us from the security deposit at the end of your stay. If no deductions are required your security deposit will be refunded in full to you 14 days after your departure from the property. If the security deposit is not sufficient to cover any damage caused or service incurred by you, you will be responsible for paying us any additional monies required immediately on request from us.

A binding contract between us comes into existence when we despatch our confirmation Invoice to the party leader.

Should you wish to make changes to your confirmed booking you must notify us by e-mail as soon as possible. Whilst we Endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee may be payable together with any costs incurred by ourselves.

Should you need to cancel your stay once it has been confirmed, the party leader must Immediately advise us in writing. Your notice to cancellation will only be effective when we receive it in writing at our offices. As we incur costs from the time we confirm your booking and may be unable to re-sell your period of stay the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated in the basis of the total cost of the booking excluding amendment charges. Amendment charges are not refundable in the event of calculation. Depending on the reason of cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any insurance policy you may have. Claims must be made directly to the insurance company concerned.

It is strongly recommended that you take out adequate travel insurance. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.

If we have to make significant change or cancel your booking we will tell you as soon as possible. We shall make every effort to offer you an alternative should this situation occur. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.

We regret we cannot accept liability or pay any compensation in the unlikely event of a “force majeure”. In these booking conditions, “force majeure” means any event which we or the supplier of service(s) in question could not, even with all due care, foresee or avoid. Such events may include fire, adverse weather, terror activity, riot, natural or nuclear disaster, and all similar events outside our control.

We promise to provide your accommodation with reasonable skill and care. We do not accept responsibility if any death, personal injury, failure or deficiency of your accommodation arrangements is not caused by any fault of ours. When we talk about “fault”, this means failure by ourselves to use reasonable skill and care performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim. We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:- (a) the fault of the person(s) affected or any member(s) of their party or (b) the fault of a third party not connected with the provision of your accommodation by us which we could not have predicted or avoided or (c) an event or circumstance which could not have been predicted or avoided even after taking all reasonable care (see clause 8)

Any complaints regarding the accommodation must be reported to the managing agent or key holder within 24 hours of arrival. We are unable to accept responsibility for any inconvenience caused by disturbance of any kind, and at any neighboring property, land, tenants/clients or animals. Or by failure of local services for any length of time, electricity, water supply, electric or gas equipment. Or for the unavailability of any general amenities, including television (analogue or satellite), swimming pools, road works or roads. It should be noted that some properties in the region have final access via dirt track only, and cars should be in accordance with the conditions of the ground service. We should also point out we have no jurisdiction, and cannot guarantee availability in regard to community pools. The use of all electrical items such as washing machines, dishwasher, iron, kettle, radio, coffee maker etc. is entirely at the discretion of the user, and we will not be responsible for any injury that may be a result of usage. The owners of each property provide the linen and towels, as we have no control or quality of such items, therefore cannot be responsible.

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable authority of any person in authority, you or any member of your party behaves in such a way that is likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of the owner we are entitled, without prior notice, to terminate the occupation of the person(s) concerned and they will be required to leave the accommodation. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

Any special requirements need to be mentioned at the time of booking (e.g. disabled access). If you or any member of your party has any medical problem or disability that might affect your stay, please tell us before you confirm the booking so that we can advise suitability of the chosen arrangements. If we feel reasonably unable to properly accommodate the needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details. All bookings under 7 nights will incur an extra 75 Euro cleaning & laundry charge 

The rental period is from 3pm on the day of arrival and 10.30am on the day of departure. Please leave the property clean and tidy with the inventory complete.

Whilst every effort is made to ensure the accuracy of the website and prices at the time of requesting your booking, errors occasionally occur. You must therefore make sure you check all details of your stay, including the price, on your booking acceptance.